Frequently Asked Questions

Am I speaking to a human stylist?

Yes, once you place your order on the stylist chat (operated by a human stylist) you will then be allowed to book a session with one of our professional stylists for a more in-depth consultation and discussion around your measurements and any other design preferences you might have.

Can I amend or cancel my order?

Can I buy an item that is not on the website or AI generated?

Can I speak to someone about my order?

Do I need an account to place an order?

How can I exchange or return an item or get a refund?

How do I know what size to order?

How do I track my parcel?

How does the AI-powered outfit recommendation work?

How long does the process take from design to delivery?

I am having trouble logging in. How do I change my password?

Is Fittora available for everybody?

Is Fittora eco-friendly?

What do we do at Fittora?

What kind of customisation does Fittora offer?

What makes Fittora different from other fashion platforms?

What payment method can I use to purchase online?

Where do you ship my order from?